Clinic Enhance processes customer data as a third-party provider under the GDPR, ensuring compliance with privacy laws. This is typically allowed as part of the client’s service agreement, provided appropriate privacy policies and data protection measures are in place.

Data Processing Agreement (DPA):

Clinic Enhance offers a legally binding DPA, detailing commitments to:

• Process data only for agreed purposes (e.g., review requests).

• Implement strong data security measures.

• Comply with GDPR and relevant legal frameworks.

Legal Basis for Review Requests:

1. Legitimate Interest (GDPR Article 6(1)(f)):

Businesses can process personal data for review requests if it is linked to prior customer interactions, without overriding the customer’s rights.

2. Third-Party Involvement:

• Businesses must inform customers in their privacy policy about data sharing with third-party processors like Clinic Enhance.

• A DPA ensures compliance and transparency.

3. Soft Opt-In Exception:

Review requests can be sent if:

• Contact details were collected during a transaction.

• Customers are informed and given an opt-out option.

Clinic Enhance’s Compliance Measures:

• Signs DPAs with clients to formalize data usage.

• Processes only necessary non-sensitive data (e.g., name, email, phone).

• Includes opt-out options in all communications.

• Keeps all communications strictly review-related and non-intrusive.