Frequently Asked Questions

We provide a fully managed service that automates the process of collecting 5-star Google reviews from your clients. We handle everything from sending branded requests to filtering feedback and replying to reviews, all designed to boost your clinic's online reputation and ranking.

Your involvement is minimal. After an initial 30-minute setup call, the system runs on autopilot. Your only job is to continue providing excellent care to your patients. We handle the rest.

Absolutely. We will work with you to ensure all email and SMS messages perfectly match your clinic's brand voice and style. The messages will feel like they came directly from you.

We begin with a list of your past customers. Moving forward, we integrate with your CRM or provide a simple method for you to update your client list, so every new client automatically enters the review request sequence.

Yes. On our Standard and Professional plans, we provide prompt, professional, and SEO-optimized replies to new reviews. This signals to Google that your business is active and engaged, providing an additional ranking boost.

No, this is not review gating. Our system is fully compliant with Google's terms of service. Customers are always free to leave a review on any platform they choose. We simply provide a private, direct channel for unhappy customers to give you feedback first, giving you a chance to resolve the issue.

We are ICO registered and take data privacy very seriously. The only information required is a name and contact detail (email or phone) for feedback requests, which is compliant with GDPR and HIPAA for this purpose. No sensitive medical information is ever stored or processed. For more details, please see our Consent Guide.

Under GDPR, requesting feedback on a service provided is considered a "legitimate interest" and does not require separate marketing consent. We ensure all communications are professional, relevant, and include clear opt-out options to respect your clients' preferences.

Our platform is built upon the robust and secure infrastructure of GoHighLevel, the industry-leading CRM and marketing automation tool. This provides enterprise-level reliability and security for our custom-built reputation management system.

Yes. Our system is designed to integrate seamlessly with most modern CRMs (e.g., Cliniko, Jane App, etc.). We handle the technical connection during onboarding to fully automate the process for you.

Yes, all clients receive access to a centralized dashboard where you can view all your reviews from multiple platforms (Google, Facebook, etc.), monitor your overall rating, and track the growth of your online reputation.

No. We set up the system to send emails directly from your own domain (e.g., [email protected]). This builds trust and significantly increases the open and response rates of the requests.

While SEO results vary, our clients typically see a noticeable improvement in their local search ranking within 30 to 90 days. The consistent flow of positive reviews is one of the strongest signals to Google to rank your clinic higher.

While it varies by industry, our optimized system consistently achieves response rates up to 20%. This is a vast improvement over the typical 1-2% rate seen from simply asking patients in person.

It creates a powerful growth loop: 1) More positive reviews improve your Google ranking. 2) Higher ranking means more potential clients find you. 3) The high rating and social proof converts more of these searchers into paying patients.

Ads are a temporary rental of traffic. A 5-star reputation is a permanent asset you own. It works 24/7 to build trust and generate organic, high-intent clients for free, delivering a far greater long-term return on investment.