Clinic Enhance Privacy Policy

Effective Date: 28th October 2024

1. Introduction

Clinic Enhance, operated by The Ambitions Agency Web Ltd (referred to as “we,” “our,” or “us”), values your privacy and is committed to protecting the personal data of our clients and their customers. We are registered with the Information Commissioner’s Office (ICO) and have consulted their guidelines to ensure that we consistently work within data protection and consent laws. This Privacy Policy explains how we collect, use, store, and protect information when you use our services.

2. Information We Collect

As part of our reputation management and review collection services, we may collect the following types of information:

• Client Information: Name, business name, contact details, billing information, and account login credentials.

• Customer Data: Information related to your customers, such as names, contact details, and review content, which is essential to facilitate our review collection and response services.

3. How We Use Your Information

We use the collected information solely to provide and improve our services:

• Review Requests: To send customized review requests to your customers based on your selected service plan.

• Review Collection and Management: To collect and manage customer reviews on various platforms.

• Automated AI Responses: For clients on specific plans, we use AI-generated responses to engage with customer reviews.

• Service Personalization: To customize branding in email and SMS review requests.

4. Sharing and Disclosure of Information

We do not share or sell your data to third parties, except as necessary for providing our services or as required by law. Examples include:

• Platform Integrations: We may share data with platforms like GoHighLevel for data storage and processing.

• Compliance with Legal Obligations: We may disclose data if required by law or to comply with legal processes.

5. Data Security and Retention

• Data Storage: All data, including Client and Customer data, is stored securely within the GoHighLevel platform.

• Data Retention: Customer data will be retained for the duration of our agreement. Upon termination, data is kept for 30 days to allow for retrieval, after which it will be permanently deleted unless otherwise required by law.

6. Client Responsibilities

To ensure data security and service effectiveness, clients agree to:

• Provide Accurate Information: Ensure that all information shared with us is accurate and up-to-date.

• Authorize Access: Provide necessary access to CRM and Google My Business (GMB) accounts, as needed.

7. Data Privacy Compliance

Clinic Enhance complies with applicable data privacy laws, including the General Data Protection Regulation (GDPR). We work closely with the ICO to ensure our practices meet the highest standards of data security and legal compliance. Additionally, all data processing activities are conducted in strict adherence to consent requirements and data protection laws.

8. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies to enhance user experience on our website and improve service delivery. By using our website, you consent to the use of cookies as outlined in our Cookie Policy.

9. Data Subject Rights

Under applicable privacy laws, Clients and their customers may have the following rights:

• Right to Access: Request a copy of personal data we hold.

• Right to Correction: Request correction of any inaccurate data.

• Right to Erasure: Request deletion of personal data under specific circumstances.

• Right to Restrict Processing: Request limitation on data processing activities.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or regulatory requirements. We will notify clients of any significant updates and encourage regular review of this document.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Clinic Enhance

The Ambitions Agency Web Ltd

80 Magdalen Road, Exeter, UK EX2 4TT

Email: [email protected]